24/7 Support, Real Humans Only

Our support team is available 24/7 via chat and email. For immediate assistance, use the chat feature in our app or website. For less urgent matters, email us at hello@esimplyltd.com and we'll respond within 24 hours.

Our chat and email support is available 24/7. Phone support is available during UK business hours (Monday to Friday, 9:00 AM - 5:00 PM UK time).

Our registered office is in Manchester, UK. However, as we operate primarily as a digital service, we handle most support inquiries through our online channels. For business meetings, please contact us to arrange an appointment.

For technical issues, please contact us via chat or email with: 1) Your eSIM ICCID number, 2) Your device model, 3) A description of the issue, and 4) Any error messages you're seeing. This helps us resolve your issue faster.

For business and partnership inquiries, please email hello@esimplyltd.com with the subject line 'Business Partnership'. Include details about your company and proposal, and we'll get back to you within 2 business days.

We welcome all feedback! You can share your thoughts through our in-app feedback form, via email at hello@esimplyltd.com, or through our chat support. All feedback is reviewed by our management team to help improve our service.